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QuantumOS X3
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Customer guide

Run your commerce operations with confidence.

A practical guide for QuantumOS customers—from account recovery to product information, publishing, orders, and safe support requests.

Sign in to QuantumOS ↗Go to product catalogue guide

01 — Sign in & account recovery

Sign in at command.qosx3.space/sign-in, complete two-factor authentication, then select the right tenant in the workspace switcher.

  1. If you cannot sign in, ask a tenant owner to send a recovery email from Settings → Team Members.
  2. Use the email’s Set new password button to choose a permanent password.
  3. Use a temporary password only as the email’s fallback, then change it immediately after sign-in.

Never forward a temporary password, one-time link, or 2FA code.

02 — Product Information Manager

Find and edit a product

  1. Open Catalog → Products.
  2. Search by product name, SKU, brand, or description.
  3. Narrow results by status or category; use the quality-focus chips for missing price, description, or image work.
  4. Select the product name, row, or Edit.
  5. Save, then use View to check the storefront listing.

Work safely at scale

  • • Save views for recurring work such as drafts or missing images.
  • • Use bulk actions only after reviewing the selected count and sample records.
  • • Use the Quality screen before publishing a large batch.
  • • Keep categories, price, product imagery, stock, and channel data accurate.

How to upload your PIM catalogue

  1. Prepare a CSV or XLSX with a unique SKU for every product/variant.
  2. Open Catalog → Data import and upload the file.
  3. Map spreadsheet headings to QuantumOS fields; do not guess a field mapping.
  4. Run validation and fix every required-field, SKU, price, category, and format error.
  5. Import a small sample first for a new source, then review Products and Quality.
  6. Publish only after images, pricing, content, and channels are ready.

For a correction after a completed import, use the error download from the latest import run, fix the source file, and re-upload rather than manually creating hundreds of edits.

How to check an order

  1. Open Orders.
  2. Search with the order number first; customer email, phone, or name can also help.
  3. Open the order and check payment, item, stock, fulfilment, shipment/tracking, and customer timeline.
  4. If an action is needed, use the fulfilment or return workflow and leave a precise note.

Do not mark an order shipped, delivered, cancelled, or refunded until the corresponding real-world operation or approved payment action has happened.

50 everyday QuantumOS tasks

  1. 1.Import products: Catalog → Data import → upload CSV/XLSX → map fields → validate → import.
  2. 2.Check import errors: Catalog → Data import → open the latest run → download/fix error rows → retry.
  3. 3.Create a product: Catalog → Products → New product → add core data → save.
  4. 4.Find a SKU: Catalog → Products → search by SKU.
  5. 5.Edit a product: Catalog → Products → select row or Edit.
  6. 6.Publish a product: Open product → verify quality → set status Published → save.
  7. 7.Unpublish a product: Open product → set Invisible or Archived → save.
  8. 8.Change a price: Open product → Pricing, or select records → Bulk Operations.
  9. 9.Add an image: Open product → Media, or Catalog → Image Manager → attach asset.
  10. 10.Set a primary image: Open product → Media → choose Set as primary.
  11. 11.Fix missing data: Catalog → Products → use Missing price/description/image focus chips.
  12. 12.Check quality: Catalog → Quality → resolve the named issue before publishing.
  13. 13.Manage categories: Catalog → Categories → create, edit, or move the category.
  14. 14.Assign category: Open product → Categories → select the most specific category → save.
  15. 15.Manage attributes: Catalog → Attributes → create or maintain the required field.
  16. 16.Manage variants: Open parent product → Variants → add/edit the variation records.
  17. 17.Create a bundle: Catalog → Bundles → New bundle → add components → save.
  18. 18.Save a product view: Set filters/columns → Save view above the list.
  19. 19.Export products: Catalog → Products → choose visible columns → Export CSV.
  20. 20.Check Google feed: Catalog → Google Shopping → review validation and rejected fields.
  21. 21.Check channel feeds: Catalog → Syndication or Channels → open destination status.
  22. 22.Check orders: Orders → search by order number, customer, phone, or email → open order.
  23. 23.Check payment: Orders → open order → review payment status and transaction timeline.
  24. 24.Check fulfilment: Orders → open order → review fulfilment status, tracking, and notes.
  25. 25.Update fulfilment: Fulfilment → open assigned order → pick, pack, ship, or record exception.
  1. 26.Print packing work: Fulfilment → select confirmed work → use packing/dispatch action.
  2. 27.Handle a cancellation: Orders → open order → confirm policy/stock status → record cancellation.
  3. 28.Handle a return: Returns or Orders → open order → create/track return workflow.
  4. 29.Find a customer: Customers → search name, email, phone, or order history.
  5. 30.Check store availability: Store Locator or Fulfilment → review location and pickup settings.
  6. 31.Invite a teammate: Settings → Team Members → enter work email → choose role → Invite.
  7. 32.Change a team role: Settings → Team Members → Manage → update tenant role.
  8. 33.Remove tenant access: Settings → Team Members → Manage → Remove from tenant.
  9. 34.Send recovery email: Settings → Team Members → Manage → Send recovery email.
  10. 35.Force account reset: Settings → Team Members → Manage → Force password reset.
  11. 36.Confirm email: Super Admin/God Mode → Team Members → Manage → Confirm email.
  12. 37.Manage 2FA: Settings → Security → Two-factor authentication → enrol or use recovery codes.
  13. 38.Update storefront theme: Storefront/Theme → edit preview → save/publish only after review.
  14. 39.Edit store locations: Settings or Operations → Locations → create/edit address, hours, pickup.
  15. 40.Connect a sales channel: Catalog → Channels → select provider → follow connection steps.
  16. 41.Review analytics: Overview → choose period → open the relevant orders/catalogue drill-down.
  17. 42.Use reports: Reports/Analytics → set date range → export only the data you need.
  18. 43.Configure notifications: Settings → Messaging/Notifications → update approved channels and templates.
  19. 44.Create a promotion: Commerce/Growth → Promotions → define eligibility, dates, and review.
  20. 45.Manage B2B prices: Catalog → product Pricing or B2B → maintain agreed price/tier rules.
  21. 46.Review audit trail: Settings → Audit Log → filter by person, time, or action.
  22. 47.Check system health: Status → review platform and integration status before retrying actions.
  23. 48.Report a bug: Copy URL/error ID, include SKU/order and screenshot, then contact support.
  24. 49.Protect credentials: Never share passwords, one-time links, 2FA codes, API keys, or payment data.
  25. 50.Switch tenant: Use the tenant switcher in the top bar before making any change.

03 — Publish with confidence

Before publishing, confirm a clear title and SKU, correct category and brand, selling price/currency, product imagery, description and required attributes, availability, delivery information, and destination-specific fields such as Google Shopping requirements.

A published storefront page and a successfully accepted merchant feed are different checks. If a feed fails, correct the named field and retry from the relevant channel screen.

04 — Orders, fulfilment & team access

Orders and fulfilment

Use Orders to review payments, customer details, and line items. Use Fulfilment for picking, shipping, handover, and exceptions. Record a change only after it has actually happened, and leave a clear note for any delay, return, or customer contact.

Team access

Use the least-powerful role that enables the job. Owners and approved platform administrators handle recovery, session revocation, forced resets, temporary passwords, and email confirmation; those actions are security logged.

05 — Get support quickly

Include the tenant name, affected product SKU or order number, page URL, what you expected, what happened, the approximate time, and a screenshot. Do not send passwords, recovery links, 2FA codes, payment-card details, or API keys.

For team and password operations, see the detailed QuantumOS wiki or contact your tenant owner.